Refund Policy

Last updated: November 1, 2026

Every driver is free to try for 2 hours before you buy, so please test it on your own system first. We want you to be happy with what you pay for.

30-day refund

If a driver does not work as described on its page, contact us within 30 days of purchase. We will try to fix the problem. If we cannot, we will refund the purchase in full and revoke the licence.

Other refunds

A purchase made by mistake, such as the wrong driver or the wrong job: contact us within 30 days and we will move the licence or refund it, provided you have not used it in a live installation.
Charged twice for the same driver and job: we will refund the extra charge.
After 30 days, or when a driver works as described but is not what you wanted, we do not give refunds. This is why the free 2-hour trial exists.

Licence moves are not refunds

If you bought a licence for the wrong job, you can move it yourself from your account page, and that is usually faster than a refund.

How to ask

Write to Service@forgedbyfriday.com from the email on your account. Tell us the driver, the job and what went wrong. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

After a refund